Arcadia's IT infrastructure and geographical location allows communication process according to project needs and client's preferences. Main parameters of communication are agreed and documented before the project starts. Below you can see a sample scheme:
| Client |
Communication |
Arcadia |
| Support staff |
Daily / as requiredPhone/Skype/other IM calls
Product builds shared on common project server
Client's staff has VPN-access to project workspace on Arcadia's server
or vice versa |
Project team |
| Client's primary contact person |
WeeklyProject Tracking & Control
Issue / Change / Risk Management |
Project Manager |
| Client's primary contact person |
Bi-weekly or MonthlyPresenting project stage deliverables
Defining goals for the next project stage |
Project Manager,
Unit Manager |
| Business Units & Departments |
QuarterlyProject / Operational Reviews |
Unit Manager / Account Manager |
| Executive Level Management |
Annualy or Bi-AnnuallyStrategic / Business Reviews
Goal & Objective Settings
(optional) Contract issues discussions |
Account Manager,
Business Development Director,
Managing Director |