Service: custom software development of a set of business applications
Solution type: desktop solution
Business area: workflow & BPA, ECM & document management solutions
Period: 2003
Client: A German IT Company
Key problems
The Customer needed to develop a business applications suite (P4Suite) for Groove™, including:
- P4CRM — customer relationship management system
- P4Info — document management system
- P4File Manager — file management tool
- P4Favorites — set of shortcuts to most often used Groove items
- P4Services — technical support center
Note: Groove™ is a a new peer-to-peer platform by Groove Networks, Inc. for building collaborative, decentralized business applications
The Client needed a team of software professionals that would promptly acquire the knowledge and skills in the new technological area of Groove™. To hire and train the team in Germany was not the best solution since the Client had a strict budget for this product.
So, the Client asked several offshore software development companies to complete a pilot project. Having compared the results of different companies, the Client selected Arcadia because of its high professionalism and quality of work. Arcadia's team surpassed all expectations: it demonstrated the abilities to be creative, to quickly learn and adopt new technologies, and to work independently in a situation where the requirements were not strictly defined at the beginning, but rather were evolving in the process of development.
Solution
The first task of Arcadia's team was to develop P4CRM, the new customer relationship management (CRM) system for Groove™. Arcadia worked on the new CRM system throughout the whole product development life cycle. This included defining and clarifying the customer and software requirements, designing and implementing the product, testing and documenting the product. The first version of P4CRM was released on time and on budget and is now available to customers. After the end of the project Arcadia participated in providing the customer support and developed a new version of P4CRM.
The Client was satisfied with Arcadia's services and ordered development of two other P4Suite applications: P4Favorites (a set of shortcuts to mostly often used Groove items) and P4Info (a document management system). P4Favorites was released before the due date. After that Arcadia worked on P4Info in close cooperation with the Client.
Technologies used
- Platform: Groove Workspace 2.1
- Tools and technologies: GDK (Groove Development Kit), COM, ATL, XML
- Languages: JavaScript, C